Legal
Refund policy
Last updated September 6, 2026
This policy explains cancellations, refund requests and how recurring plans and AI credit purchases are handled.
Subscriptions
You can cancel a monthly or annual subscription through the Stripe customer portal before its next renewal. Cancellation normally takes effect at the end of the current paid billing period. Fees already paid and unused time are not automatically refundable. We may approve a refund for a duplicate or incorrect charge, a material service failure or another circumstance we determine eligible, subject always to mandatory law.
AI credit purchases
All purchases of AI credits—including Basic Monthly credit bundles and one-time top-ups—are final and non-refundable, whether the credits are used or unused. Credits cannot be returned, converted back to money or transferred after they are issued. This rule does not override a refund or withdrawal right that applicable law does not allow us to exclude.
Free trials
A free trial is not charged. If a paid subscription begins after a trial, the checkout page will show the price and billing cycle before payment.
Consumer withdrawal rights
If you are an EU, EEA or UK consumer, you may have a 14-day statutory withdrawal right for distance purchases. If you expressly request immediate digital service or content and acknowledge that performance affects that right, the refund may be reduced or unavailable to the extent permitted by law. Mandatory rights always prevail over this policy.
How to request a refund
Email support@confluxis.app from the account email and include the account name, charge date, amount, receipt or invoice identifier and reason for the request. Submit accidental or duplicate-charge requests promptly. Never send a full card number, security code or password. We may request information reasonably needed to verify the account and charge.
Decision and timing
We review each eligible request against this policy and applicable law. Once a refund is approved, Confluxis will initiate it to the original payment method within three business days. Your bank, card issuer or payment provider controls when the funds appear and may require additional processing time.
Chargebacks
Please contact support first so we can investigate quickly. This does not affect your right to contact your bank or payment provider.
Questions, a refund request, or help with cancellation?